hkace
Jan 23, 2015
'Fast feedback' key to lifting service culture: Research
HONG KONG - Research by the Hong Kong Association for Customer Excellence (HKACE) and Ipsos analyses key trends in service appreciation and provides insights into how service and marketing departments can build stronger service brands and customer experiences.
Jan 23, 2015
Defining trends in service appreciation in 2015
A joint study by the Hong Kong Association for Customer Excellence (HKACE) and Ipsos looks at the needs and behavioral differences among different generations of consumers in the service industry and provides advice on how brands can deliver better customer experiences. Please see the related-article link at the bottom of the page for more details from the research.
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