Gareth Evans

Japan’s customer service: Off Menu, off-piste, off the record
Jun 4, 2015
Gareth Evans

Japan’s customer service: Off Menu, off-piste, off ...

Japan's strong tradition of customer service never fails to make an impression on visitors. But it may need to evolve to be more flexible in order to please an influx of foreign visitors, writes Gareth Evans of Flamingo.

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